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Call Centre & Customer Service Staffing
Customer service or contact centre representatives will interface with more clients in a single day than executive managers. In fact, as much as 90% of contact with customers takes place at the agent level. At Spherion®, we understand the importance of each and every client contact, and we’ve perfected the art of interviewing, assessing and preparing contact centre associates for high performance.
If talent is what you need, let Spherion identify the qualified, service-oriented professionals you need. Our testing is designed especially for this environment and includes situations that simulate a contact centre environment, rigorous instruction modules and certification programs.
If you’re looking for a partner to manage your on-site contact centre talent, Spherion is a recognized industry expert in contact centre operations. Through our on-site management program we provide the talent and administer the processes to dramatically improve productivity metrics.
Have an immediate need? Contact us today!